We love to listen and we are eagerly waiting to talk to you regarding your project. Post any queries you have and we will get back to you as soon as possible.

Your Name (required)

Your Email (required)

Your subject (required)

Your Message

What is our Return Policy?

We want you to be happy with your purchases.  We will gladly accept returns of items that are unused or faulty and exchange them for a new item or issue a Credit Memo.  

All returns must be authorized to be accepted. Please contact  Once authorized a RGA# will be issued, please make sure to note on outer box and include a copy of your invoice in the box.

Returning items must be wrapped and packaged in the same condition as it was shipped to the buyer for Lisa Jarvis. All products  must be returned in saleable condition or a credit memo will not be issued.  The buyer is responsible for return shipping and shipments should be shipped with tracking and insurance. Please note the following:

  1. Lisa Jarvis is not responsible for the payment of the return shipping, unless the product is faulty or defective.
  2. All international customers should contact us regarding customs clearance and shipping policies before shipping.
  3. Lisa Jarvis is not responsible for any damage or lost product as a result of a return.
  4. Returns may be subject to a 25% restocking fee.
  5. Credit memo expires in 12 months from the date of issue.

Product Care:

  • Living finishes are uncoated metal – they’re beautiful, like a fine piece of jewelry, but they will uniquely age and change over time. Finish care instructions must be followed!
  • Living Finishes (patina) and require care and avoidance of ammonia, bleach, abrasives and soaps…If not on your face, then not on your hardware.
  • For a more even look, faucet wax/ paste wax containing carnauba should be applied to Living Finishes ASAP after installation. Plumbers and installers usually have chemicals on their hands, which transfers directly to the uncoated metal of Living Finishes during the installation process. This will affect the patina process where the pull or faucet has been touched. Additionally, faucet wax / paste wax containing carnauba should be reapplied on a regular basis.

Call Us




PO Box 129 Copake, NY 12516
Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from Youtube
Consent to display content from Vimeo
Google Maps
Consent to display content from Google